Help Center: Verification Codes and Virtual Numbers
Updated: October 202624 services tested17 apps13 countries11 fix-it guides
Answers to the problems people hit most with virtual numbers. Pick the app and the problem — we'll point you to the right guide.
Troubleshooter
Code not received
Why Am I Not Receiving Verification CodesThe main checklist: why the code doesn't come and how to get your money back.Telegram Not Sending CodeTelegram sends codes into the app before SMS — how to get the SMS.WhatsApp Verification Code Not ReceivedWhy WhatsApp stays silent and when it calls instead.Instagram Not Sending CodeInstagram limits codes after several attempts.Verification Code Sent by Call Instead of SMSWhatsApp and Viber sometimes call instead of texting.
Number rejected
This Phone Number Cannot Be Used for VerificationGoogle and other apps reject the number — what it means and what to do.Account Banned Right After Signing Up With a Virtual NumberWhy new accounts get banned and how to lower the risk.
Payments & refunds
How Refunds Work When a Code Doesn't ArriveCancel the order and get your money back.Topping Up an SMS Activation BalanceCards, PayPal, crypto and wallets.
Security
Buying a number
Editor's choice for people tired of codes that never arrive: Tiger SMS. One-time numbers in 260+ countries from $0.001, and you pay only when the SMS arrives — no code, instant refund to your balance. Get a number →
Help center: FAQ
Why am I not receiving verification codes?
Usually the number was used before, the app detected VoIP, or the country is restricted. Step-by-step fix.
How do I get my money back for a code that never came?
Cancel the order in your account on the service; services in our ranking refund undelivered SMS. Refund guide.
What does "this phone number cannot be used for verification" mean?
The app rejected the number, usually because it's VoIP or already used. How to fix it.